I will be facilitating a Webinar on SFA best practices for the Dynamic User Group Community on May 17th. So if you are looking to leverage your CRM system to improve the effectiveness of your sales force? This is a non-technical session designed for business professionals on how to plan and implement successful Sales Force Automation strategies. It is based on the integration of the best practices in business processes, people skills development and CRM and complementary technologies. You can register at http://linkd.in/IYyaPH

I recently  launched a new CRM Educational Session for the Dynamics CRM Community at their User Conference in Las Vegas. This session was designed for CRM End User Professionals to help them Sell CRM internally to C Level Executives, Senior Mangement, Line of Business Supervisors and End Users. In this session I covered

• How to determine the ROI on CRM in your organization.
• How technology and the Internet has changed the buying and selling process.
• How to talk to business professionals to get them to understand the WIFM – What’s in it for me -on CRM.

So stay tuned for my next series of Blogs and a new video on this subject in the coming days.

Thanks

Rick

My next series of blogs will be discussing how CRM

I will be presenting at the Decisions Fall 2011 Virtual CRM Conference on December the 8th. You can register at https://presentations.inxpo.com/Shows/MSDynamics/12-11/Registration/Decisions012_11RegistrationPage.html?AffiliateKey=13897&AffiliateData=Speaker

Thanks

Rick

I want to let everyone know there is a very important
Microsoft CRM Event happening in November. The Dynamics CRM User Group
Community will be hosting their annual Conference “Summit 2011” in Las Vegas.

For those not familiar with the CRMUG, they provide a number
of ways to connect and exchange Microsoft CRM knowledge and experiences,
including: regional chapter meetings in locations all across the US and Canada.
They also host virtual special interest group meetings for a number of industries
and roles, frequent educational webinars on relevant CRM topics. I will be facilitating
2 educational sessions at Summit so I hope to see you there.

I just recorded a video on Sales Force Automation Best
Practices for the CRM UG you can view it at  http://www.screencast.com/t/c1iwkRTL

For information on the CRM UG Summit please go to http://www.dynamiccommunities.com/summit2011/CRMUG/index.html

Here are 3 Podcasts I did for Microsoft on Promoting CRM User Adoption-Enjoy!

http://www.rsvpportal.com/microsoft/dynamics/resources/CRM.wav

http://www.rsvpportal.com/microsoft/dynamics/resources/Promoting_use_adoption.wav

http://www.rsvpportal.com/microsoft/dynamics/resources/Tips_successfull_rollout.wav

Remember to join us on our SFA Best Practices Webinar http://events.linkedin.com/Sales-Force-Automation-Best-Practices/pub/748483

In my CRM practise I typically get involved with two types of projects. Those who have rolled out CRM to their sales teams and are having issues with user adoption and gaining any type of measurable ROI from their investment. In the other scenario I am engaged with companies that understand the complexity of CRM, in particular sales force automation deployments and realize they need to bring in experienced professionals to help them with their short and long-term planning, budgeting and deployment. My upcoming webinar sponsored by the Dynamics CRM User Group Community was designed to help both experienced and new CRM professionals to plan, build and roll out successful technology deployments to their sales
organizations. I hope you can join us this Thursday.  You can register at http://events.linkedin.com/Sales-Force-Automation-Best-Practices/pub/748483

Thanks

Rick

Attention all Microsoft Dynamics CRM Users the registration for the CRM User Group Summit is now open. This is the premium event for Microsoft CRM and  will be held November 8 – 11 at Caesars Palace in Las Vegas. Summit 2010 in Orlando was awesome! They tell me  early bird registration ends July 31st. Check out the details at http://www.dynamiccommunities.com/summit2011/CRMUG/index.html.

See You in Vegas!

The Microsoft Dynamics CRM User Group will be holding the next Planning for CRM Success Webinar this  Thursday, July 14th .

This session has some great information for both new a seasoned CRM professionals.  I hope you can attend.  http://events.linkedin.com/Planning-CRM-Success/pub/709437